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OCLC Support

Why am I getting a "We're sorry, there has been an error publishing the record" error when saving in the Service Configuration?

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Symptom
  • We're sorry, there has been an error publishing the record
Applies to
  • WorldCat Discovery
Resolution

The problem originates from a setting in the Discovery configuration:

  1. Go to WorldCat Discovery and WorldCat Local>Full Text OpenURL Resolvers (outgoing requests)
  2. Under the Configure the Full Text OpenURL Resolver for this WorldCat.org: change the option from None to your intended Full Text OpenURL resolver
  3. If you do not have a Full Text OpenURL resolver, then change the Which Full Text Resolver should display? setting above the previous setting to None.

If these steps do not resolve the issue please contact OCLC Support

Page ID
49829