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OCLC Support

When a patron clicks a link to an article, they are prompted to login even on campus

Symptom
  • When using a View Full Text link to access an article in WorldCat Discovery, patrons are prompted to login on the provider's site 
Applies to
  • WorldCat Discovery 
  • WorldCat Local 
Resolution

If a patron is unable to access a resource after clicking a link, try checking that the following is up to date: 

If you need additional assistance, please contact OCLC Support with an example link from WorldCat Discovery that is not working, a description of the issue, screenshots, and proxy credentials if available. Proxy credentials can be provided to OClC Support by phone. 

Page ID
19804