We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."

Symptom

• You are unable to successfully link to FirstSearch through authentication and instead are sent to an error page.

Applies to

• FirstSearch

Resolution

This is most often due to some outdated elements in the FirstSearch portion of your URL. Please check for the following and replace if applicable:

• If anywhere there is "http", replace with "https".
• If it says "newfirstsearch", replace with "firstsearch".
• If you see "done=referer", delete it.
• Replace any ampersands with semi-colons

Additional information

If you are using OpenAthens, also make sure the IP address is in the FirstSearch admin module

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