When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated."

Symptom

• Error when deleting Museum Pass: "This item ID already exists, or this item is checked out. Only the item status can be updated."

Applies to

• MuseumKey

Resolution

Try these steps:

1. This issue may occur because two passes have the same name. Rename one,  and then try to delete it.
2. A prior reservation may still be marked as checked out.  Check-in both passes, or wait for the one currently checked out to be returned, and then try to delete one.

Additional information

Contact OCLC Support if you need further assistance.  Please include the Museum Pass name (barcode if used) and screenshots of any steps you have tried unsuccessfully. Also, include any testing credentials we might need to reproduce the error.

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