About alerts

 Alerts are brief messages that are sent to mobile app users. There are two types of alerts: Scheduled alerts and account alerts.

• Scheduled alerts can be created in the Dashboard and used to notify patrons about a variety of topics such as emergency closures, updates on hours, library sales and events, etc. To send a scheduled alert to users, you will first need to create an alert type in the Dashboard to categorize it. Then, you can create and send individual alerts of that type. 
• Account alerts are automatically generated and relate specifically to account features such as checkouts, holds, fines/fees, etc. Account alerts will fire on various pages depending on what's happening in the background.

Alerts will only be seen once by the patron. Once an alert has been viewed, the patron will not be prompted again.

To trigger an alert to appear on a device:

• Android devices - Alerts will be run only on launch of the mobile app.
• iOS devices - Alerts will run on launch of the mobile app and if the patron returns to the home screen. For example, if a user launches the app prior to an alert being sent, they will receive the alert if they go back to the home screen or re-launch the app.